Terms and Conditions — h5mcw Platform Rules

01 Introduction & Acceptance

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and h5mcw ("h5mcw", "we", "us", "the Platform"). By accessing, registering on, or using any part of the h5mcw platform at h5mcw.com, you confirm that you have read these Terms in full and agree to be bound by them.

If you do not agree with any part of these Terms, you must not register an account or use the h5mcw platform. Continued use of h5mcw after any update to these Terms constitutes acceptance of the revised Terms.

These Terms apply to all services offered on h5mcw, including but not limited to: game play, account management, deposits, withdrawals, bonuses, promotions, and customer support interactions. These Terms should be read alongside the h5mcw Privacy Policy and Responsible Gaming policy, both of which form part of the overall agreement between you and h5mcw.

02 Eligibility & Registration

To register and use h5mcw, you must meet the following eligibility requirements at all times:

• You must be at least 18 years of age. h5mcw does not permit minors to register or play under any circumstances.
• You must be accessing h5mcw from a jurisdiction where online gaming is not prohibited by applicable law.
• You must not be a current employee, contractor, or immediate family member of an h5mcw employee.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

During registration, you are required to provide accurate, complete, and up-to-date personal information. h5mcw reserves the right to request identity verification documents at any time. Providing false or misleading information during registration is a serious breach of these Terms and will result in immediate account closure and forfeiture of any balance held in the account.

03 Account Rules

Your h5mcw account is personal to you. You must not share your login credentials with any other person, allow any other person to access your account, or access another player's account. h5mcw will treat all activity conducted through your account as having been authorised by you.

You are responsible for maintaining the security of your username and password. h5mcw strongly recommends using a unique password that is not used on any other platform. If you believe your account has been accessed without your authorisation, you must contact h5mcw support immediately via live chat.

• Keep your login details confidential at all times.
• Log out of your account when using shared or public devices.
• Do not use automated tools, bots, or scripts to access your account or interact with games.
• Notify h5mcw support immediately if you suspect any unauthorised activity on your account.
• Ensure your contact details — including your mobile number linked to bKash or Nagad — remain accurate and up to date.

04 Deposits & Withdrawals

h5mcw supports deposits and withdrawals in Bangladeshi Taka (BDT) via bKash, Nagad, and Rocket. All transactions are processed in BDT with no currency conversion fees applied by h5mcw. Third-party payment providers may apply their own transaction fees, which are outside h5mcw's control.

Deposits: Deposits are credited to your h5mcw account instantly upon confirmation from the payment provider. The minimum deposit amount is stated on the deposit page within your account. h5mcw does not accept deposits from third-party accounts — the payment method used must belong to the registered account holder.

Withdrawals: Withdrawal requests are processed to the same payment method used for the most recent deposit. h5mcw aims to process withdrawal requests promptly. Processing times may vary depending on the payment provider and any verification requirements applicable to your account.

• Withdrawals will only be processed to payment accounts registered in your name.
• h5mcw reserves the right to request identity verification before approving any withdrawal.
• Bonus funds must meet applicable wagering requirements before they can be withdrawn.
• h5mcw reserves the right to delay or decline withdrawals where fraud or Terms violations are suspected.
• Any fees charged by bKash, Nagad, or Rocket are the responsibility of the player.

05 Bonuses & Promotions

h5mcw offers bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms stated at the time the bonus is offered, in addition to the general bonus rules set out in this section. Where there is a conflict between a specific promotion's terms and these general Terms, the specific promotion terms take precedence.

Wagering Requirements: All bonuses on h5mcw are subject to wagering requirements. This means the bonus amount (and in some cases the deposit amount) must be wagered a specified number of times before any winnings derived from the bonus can be withdrawn. The applicable wagering requirement is clearly stated for each bonus at the time it is offered.

• Bonuses are credited to your h5mcw account automatically upon meeting the qualifying conditions.
• Only one welcome bonus is available per player, per household, and per device.
• Bonuses cannot be transferred between accounts or exchanged for cash directly.
• h5mcw reserves the right to withdraw any bonus that was credited due to a technical error.
• Attempting to exploit bonus offers through coordinated play, multiple accounts, or other means will result in bonus cancellation and potential account closure.
• h5mcw reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice.

06 Game Rules & Fair Play

All games available on h5mcw use certified random number generators (RNG) to determine outcomes. Game results are independent — previous outcomes have no influence on future results. The return-to-player (RTP) percentages published for each game on h5mcw reflect the actual mathematical return over a statistically significant number of rounds.

Each game on h5mcw has its own specific rules, which are accessible within the game interface. Players are responsible for understanding the rules of any game before placing bets. h5mcw accepts no responsibility for losses incurred due to a player's misunderstanding of game rules.

• Bets placed and confirmed cannot be cancelled or reversed.
• In the event of a game malfunction, h5mcw reserves the right to void affected bets and return stakes to players.
• h5mcw reserves the right to void any bet placed in error or as a result of a technical fault.
• Players must not use any software, tool, or method designed to gain an unfair advantage over other players or the platform.
• Collusion between players to manipulate game outcomes is strictly prohibited.

07 Prohibited Activities

The following activities are strictly prohibited on h5mcw. Engaging in any of these activities will result in immediate account suspension, permanent closure, and forfeiture of any balance held in the account. h5mcw reserves the right to report suspected criminal activity to the relevant authorities.

• Registering more than one account on h5mcw.
• Providing false, inaccurate, or misleading information during registration or verification.
• Using another person's identity or payment details to register or transact on h5mcw.
• Attempting to launder money or use h5mcw for any illegal financial activity.
• Using automated bots, scripts, or software to interact with games or the platform.
• Exploiting software bugs, glitches, or errors for financial gain.
• Colluding with other players to manipulate game outcomes.
• Abusing bonus offers through coordinated or systematic exploitation.
• Engaging in any activity that disrupts the normal operation of h5mcw for other players.
• Attempting to access h5mcw systems, databases, or infrastructure without authorisation.

08 Account Suspension & Closure

h5mcw reserves the right to suspend or permanently close any account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Failure to provide requested identity verification documents within a reasonable timeframe.
• Provision of false or misleading information at any point.
• Engagement in any prohibited activity as defined in Section 7.
• At the player's own request, including for responsible gaming purposes.

Where an account is closed due to a breach of these Terms, h5mcw reserves the right to withhold any balance pending investigation. Where an account is closed at the player's request and no Terms violations are present, any remaining real-money balance (excluding bonus funds that have not met wagering requirements) will be returned to the player's registered payment method.

Players who wish to close their h5mcw account voluntarily can do so by contacting support via live chat. Account closure requests are processed within 24 hours.

09 Responsible Gaming

h5mcw is committed to promoting responsible gaming. Gaming on h5mcw is intended to be an enjoyable form of entertainment. h5mcw strongly encourages all players to set personal limits on their deposits, losses, and session times to ensure gaming remains within their means.

h5mcw provides the following responsible gaming tools to all registered players:

• Self-exclusion: Players can request a temporary or permanent self-exclusion from h5mcw at any time by contacting support. During a self-exclusion period, the player's account will be suspended and no new account may be registered.
• Deposit limits: Players can set daily, weekly, or monthly deposit limits on their account. Limit reductions take effect immediately; limit increases are subject to a cooling-off period.
• Reality checks: Players can enable session time reminders to help manage the amount of time spent on h5mcw.

If you believe your gaming is becoming a problem, please visit the h5mcw Responsible Gaming page for resources and support options. h5mcw support is available 24/7 to assist with any responsible gaming request.

10 Privacy & Data

h5mcw collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms. By registering on h5mcw, you consent to the collection and processing of your personal data as described in the Privacy Policy.

h5mcw collects personal information including your name, mobile number, and payment details for the purposes of account management, identity verification, fraud prevention, and regulatory compliance. h5mcw does not sell your personal data to third parties. Data is shared only with payment processors and verification services as necessary to operate the platform.

• You have the right to request access to the personal data h5mcw holds about you.
• You have the right to request correction of inaccurate personal data.
• You have the right to request deletion of your personal data, subject to legal and regulatory retention requirements.
• All data requests should be submitted to h5mcw support via live chat or email.

11 Limitation of Liability

h5mcw provides its platform on an "as is" and "as available" basis. While h5mcw makes every effort to ensure the platform operates without interruption, h5mcw does not guarantee that the platform will be available at all times or that it will be free from errors, bugs, or technical issues.

To the maximum extent permitted by applicable law, h5mcw shall not be liable for:

• Any loss of profits, revenue, or winnings arising from platform downtime or technical faults.
• Any indirect, consequential, or incidental losses arising from your use of h5mcw.
• Losses arising from your failure to comply with these Terms.
• Losses arising from unauthorised access to your account due to your failure to maintain the security of your login credentials.
• Any interruption to payment processing caused by third-party providers such as bKash, Nagad, or Rocket.

Nothing in these Terms limits h5mcw's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

12 Changes to These Terms

h5mcw reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes, h5mcw will notify registered players via the contact details held on their account.

It is your responsibility to review these Terms periodically to stay informed of any updates. Continued use of h5mcw following the posting of revised Terms constitutes your acceptance of those changes. If you do not agree with any revised Terms, you must stop using h5mcw and may request account closure by contacting support.

For any questions about these Terms and Conditions, please contact h5mcw support via live chat, available 24/7, or by email at [email protected].