Privacy Policy — How h5mcw Protects Your Data

01 Who We Are

This Privacy Policy applies to h5mcw, the online gaming platform accessible at h5mcw.com ("h5mcw", "we", "us", "our"). h5mcw is the data controller responsible for the personal information collected through this platform.

This Privacy Policy explains how h5mcw collects, uses, stores, and protects the personal data of players and visitors who access h5mcw.com. It applies to all services offered on the h5mcw platform, including account registration, game play, deposits, withdrawals, bonuses, and customer support interactions.

By registering an account on h5mcw or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside the h5mcw Terms and Conditions and Responsible Gaming policy.

02 Data We Collect

h5mcw collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically when you access h5mcw.com.

Information you provide directly:

• Full name as registered on your mobile banking account (bKash, Nagad, or Rocket).
• Mobile phone number used for account registration and payment verification.
• Date of birth, collected to verify that you meet the minimum age requirement of 18 years.
• Payment method details — specifically the mobile number linked to your bKash, Nagad, or Rocket account.
• Communications you send to h5mcw support, including live chat transcripts and emails.
• Identity verification documents submitted in response to a verification request (e.g. NID card image).

Information collected automatically:

• IP address and approximate geographic location at the time of login.
• Device type, operating system, and browser information.
• Pages visited on h5mcw.com, time spent on each page, and navigation patterns.
• Game activity data, including games played, bet amounts, and session duration.
• Cookie and session data as described in Section 7.

03 How We Use Your Data

h5mcw uses the personal data we collect for specific, legitimate purposes. We do not use your data for purposes beyond those listed below without first obtaining your consent.

• Account management: To create, maintain, and secure your h5mcw account, including verifying your identity and age.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to match payments to the correct account.
• Customer support: To respond to your queries, resolve disputes, and provide assistance via live chat and email.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Responsible gaming: To monitor game activity and identify patterns that may indicate problem gambling, enabling h5mcw to offer appropriate support tools.
• Platform improvement: To analyse how players use h5mcw.com and improve the platform's performance, usability, and game selection.
• Legal compliance: To meet obligations under applicable laws and regulations, including record-keeping requirements.
• Promotional communications: To send you information about bonuses and promotions on h5mcw — only where you have not opted out of such communications.

04 Legal Basis for Processing

h5mcw processes your personal data on the following legal grounds:

• Contractual necessity: Processing your name, mobile number, and payment details is necessary to fulfil the contract between you and h5mcw — specifically, to operate your account and process transactions.
• Legal obligation: h5mcw is required by law to verify player identities, maintain transaction records, and cooperate with regulatory and law enforcement authorities where required.
• Legitimate interests: h5mcw processes device and IP data to protect the platform and its players from fraud, abuse, and security threats. This processing is proportionate and does not override your privacy rights.
• Consent: Where h5mcw sends you promotional communications, this is based on your consent. You can withdraw consent at any time by contacting support.

05 Data Sharing

h5mcw does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: Your mobile number and transaction details are shared with bKash, Nagad, or Rocket solely to process deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification providers: Where identity verification is required, your documents may be shared with a third-party KYC (Know Your Customer) verification service. These providers are contractually bound to handle your data securely and use it only for verification purposes.
• Legal and regulatory authorities: h5mcw may be required to disclose personal data to law enforcement, regulatory bodies, or courts where required by applicable law. h5mcw will only disclose the minimum data necessary to comply with such requirements.
• IT and platform service providers: h5mcw uses third-party providers for hosting, security monitoring, and platform infrastructure. These providers access data only as necessary to perform their services and are bound by strict data processing agreements.

06 Payment Data

h5mcw processes payments exclusively through bKash, Nagad, and Rocket — Bangladesh's leading mobile financial services. When you make a deposit or request a withdrawal on h5mcw, the actual payment transaction is processed directly by your chosen mobile banking provider.

h5mcw records the mobile number associated with your payment method and the transaction amounts for account management and fraud prevention purposes. h5mcw does not store your mobile banking PIN, password, or any credentials used to access your bKash, Nagad, or Rocket account.

• Payment data is stored securely and accessed only by authorised h5mcw staff for transaction verification and dispute resolution.
• Withdrawal requests are matched against the payment method on file to prevent fraudulent withdrawals to third-party accounts.
• Transaction records are retained for the period required by applicable financial regulations.

07 Cookies

h5mcw uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. Here is a breakdown of the cookies h5mcw uses:

h5mcw does not use third-party advertising cookies or tracking pixels. You can manage cookie preferences through your browser settings. Note that disabling essential or security cookies may prevent h5mcw from functioning correctly.

08 Data Retention

h5mcw retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and our legitimate business interests. The following retention periods apply:

• Account data (name, mobile number, date of birth): Retained for the duration of your account and for up to 5 years after account closure, as required for legal and regulatory compliance.
• Transaction records (deposit and withdrawal history): Retained for a minimum of 5 years in accordance with financial record-keeping requirements.
• Identity verification documents: Retained for the period required by applicable KYC regulations, typically 5 years from the date of verification.
• Support communications: Retained for 2 years from the date of the last interaction, to assist with dispute resolution and quality assurance.
• Game activity data: Retained for 2 years for responsible gaming monitoring purposes.
• Device and IP data: Retained for 12 months for fraud prevention and security purposes.

When data is no longer required, h5mcw securely deletes or anonymises it. You may request early deletion of your data by contacting support, subject to any legal retention obligations that prevent immediate deletion.

09 Your Rights

As an h5mcw player, you have the following rights regarding your personal data. To exercise any of these rights, contact h5mcw support via live chat or email at [email protected]. h5mcw will respond to all data requests within a reasonable timeframe.